Decision Tree Helpdesk Application

This application provides a decision tree-based helpdesk system to guide users through troubleshooting steps.

Features

• Interactive decision tree navigation
• Google OAuth authentication
• Admin interface for managing decision trees
• User-friendly interface

Prerequisites

• Python 3.7+
• pip (Python package manager)
• A Google Developer account (for OAuth)

Installation

1. Clone the repository:

   git clone https://github.com/yourusername/decision-tree-helpdesk.git
   cd decision-tree-helpdesk
   

2. Create and activate a virtual environment:

   python -m venv venv
   source venv/bin/activate  # On Windows: venv\Scripts\activate
   

3. Install dependencies:

   pip install -r requirements.txt
   

4. Set up environment variables: Create a .env file in the root directory with the following variables:

   GOOGLE_CLIENT_ID=your_client_id_here
   GOOGLE_CLIENT_SECRET=your_client_secret_here
   SECRET_KEY=your_secret_key_here
   

5. Initialize the database:

   flask db init
   flask db migrate -m "Initial migration"
   flask db upgrade
   

Running the Application

1. Start the development server:

   flask run
   

2. Open your browser and navigate to:

   http://localhost:5000
   

Usage

User Guide

1. Log in using your Google account
2. Navigate through the decision tree by answering questions
3. Follow the recommended solutions for your issue

Admin Guide

1. Log in as an administrator
2. Access the admin panel to manage decision trees
3. Create, edit, or delete nodes in the decision tree
4. Define question and answer paths

Contributing

1. Fork the repository
2. Create a feature branch: git checkout -b feature-name
3. Commit your changes: git commit -m 'Add some feature'
4. Push to the branch: git push origin feature-name
5. Submit a pull request

License

This project is licensed under the MIT License - see the LICENSE file for details.